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Reading Area Community College
Reading, PA, United States
24 days ago
Reading Area Community College
Reading, Pennsylvania, United States
24 days ago

Description

Reading Area Community College welcomes diversity in terms of race, ethnicity, age, class, gender, ability, sexual orientation, and belief system among others. As an institution, we value and respect diversity; therefore, it is important for students, faculty, staff, and administrators to understand differences, to interact effectively with others, and to prepare for the demands of a globalized world. As an open admission institution, RACC serves students of all levels of academic preparedness. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RACC is an Equal Opportunity Employer: minority/female/disability/veteran.

Why join our Team?

  • Paid holiday, vacation, sick time, floating holidays, and personal days
  • Starting Annual Salary: $43,400
  • Competitive health care package (medical, dental, vision, etc.)
  • 403b retirement plan and Life Insurance
  • Tuition waiver (Tuition & fees free for employees/dependents/spouses)
  • Long Term Disability
  • And so much more!

Summary: This is a full-time fiscal year position; funded 100% through a Title V Grant. The goal of Reading Area Community College's Title V Nuestro Proximo Paso is to catalytically transform the institution by Reframing Enrollment and Advising through the implementation of coaching, proactive advising, and early interventions while simultaneously Reframing Curriculum and Instruction through the implementation of guided pathways, improved gateway course instruction, and development of a Learning Commons.

As a key member of the Title V taskforce team, the CRM & IT Support Specialist implements, administers, maintains and troubleshoots the college's CRM and Early Alert software and/or other software as assigned. This position will be responsible for the overall configuration and functionality of the college's CRM (Target X/Salesforce) and will Use technical knowledge to provide strategic solutions through software configuration and provides support to users. Other system responsibilities include consulting with end users to analyze and understand user needs, objectives and desired features, building communication tracks and early alert referrals and providing extensive training to administration, staff and faculty.

Partial List of Essential Duties and Responsibilities:

Serve as project manager and lead the Implementation Team on college-wide adoption and full utilization of a CRM and Early Alert platform. This position will manage the CRM/Early Alert software from point-to-point including systems administration, configuration, customizations, end user training and upgrades.

  • Set up, manage and track CRM communications including the development of workflows, emails, landing pages, blogs and other components within the communications cloud based technology
  • Build, monitor and implement communication strategies by creating engaging content to inform, encourage and support student success
  • Collaborate and Participate as an active member of the Enrollment Services and Advising Teams in order to understand the student experience and support retention efforts. Provide data analysis and create reports that track activity and milestone progression of students and support grant outcomes and Title V federal reporting requirements.
  • Meet regularly with the Title V Activities Director and Task Force to inform of grant achievements, challenges, or needed support.
  • Monitor system performance and complete CRM system audits to assure the quality of data collected, performing duplications and consolidating data as needed
  • Provide on-going, systematized professional development training for administration, faculty, and staff on CRM updates and essential functions of the software
  • Assess the implementation process and make recommendations to the Title V Task force about changes/measures for successful implementation, college wide adoption and sustainability
  • Assess the student experience with the CRM/ Early System
  • Act as liaison between the CRM/Early Alert software company, data integration company and the college for all technical support, ensuring customer service standards of excellence
  • Develop CRM/EA professional development aligned with the universal design of Canvas LMS professional development
  • Develop training manuals, user guides and Deliver CRM/ EA professional development to department heads, faculty, staff and other front-end users.


Job Information

  • Job ID: 59746517
  • Location:
    Reading, Pennsylvania, United States
  • Position Title: CRM & IT Support Specialist
  • Company Name: Reading Area Community College
  • Job Function: Information Technology
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