Description

As a member of our Infrastructure Support and Site Reliability Engineering group, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. In addition to traditional IBMi Infrastructure skills, you'll have experience with software and hardware driven technology using best practice methods and will be open to new ideas and ways to manage the IBMi infrastructure. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience
• Minimum 8 years of relevant experience
• Understanding of infrastructure architecture surrounding IBMi hardware including distributed servers, storage SAN, database and application components.
• Hardware knowledge on large scale of IBMi systems, and related infrastructure.
• Software knowledge of IBMi Operating Systems, ROBOT, NDM, SFTP, SMTP, MQ v9, BRMS, Clustering and VIOS.
• Ability to work with external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot issues.
• Support IBMi Disaster Recovery exercises.
• Working proficiency in Incident/Problem/Change management process and procedures
• Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.

Job responsibilities

• Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.
• Knowledge of industry-wide technology trends, automation tools and best practices.
• Ability to work in large, collaborative teams to achieve organizational goals.
• Demonstrate ability to work independently with strong ownership, collaboration & communication skills.
• Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.
• Passionate about building an innovative culture.
• Excellent debugging and troubleshooting skills.

Preferred qualifications, capabilities, and skills

• Understanding of software skills such as business analysis, development, maintenance, and software improvement will be an added advantage.
• Experience working in a multi operational environments which include Non-Stop, IBM z Series, AIX, UNIX and other distributed systems.
• Exposure/competence with Agile Development approach.
• Experience in HP NonStop environment support with a solid understanding of hardware Itanium Blade systems, NonStop X, and vNonStop infrastructures and software TMF, RDF, DRNet, GoldenGate, Expand,NetBatch, Control-M, ETINET, NDM, QTOS, MQ, IPSEC

About the Team

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans